Delivery & Dispatch
PRODUCT DELIVERY AND DISPATCH
Once orders depart from our Waikato facility, they are considered as "dispatched." The delivery date is estimated, with guidelines based on the New Zealand Postal service. It's important to note that the dispatch date refers to when the ordered item is sent and does not represent the actual delivery date. Regrettably, we cannot provide assurances for specific delivery dates and times for our products. Your email order confirmation will include information about the expected delivery timeframes. If you're ordering cards for special occasions, we recommend allowing sufficient time for delivery and selecting the most suitable delivery option during checkout. Please be aware that Love From does not guarantee specific delivery dates and times.
1. Postcodes and address information
It is the responsibility of the customer to ensure delivery addresses and postcodes used are accurate. Valid New Zealand addresses can be checked here. For rural addresses in New Zealand the recipient must be registered at that address or else the mail will be undeliverable and returned to sender. Errors in addressing may cause unnecessary delays and even failed delivery of items. Please note that we are not responsible for the accuracy of the NZ postal address finder.
2. Delivery costs
The product price for cards sent within New Zealand already automatically include standard delivery costs, except when an extra courier service is selected. All cards are dispatched using standard NZ delivery, which may take up to 10 days, so please factor this into your planning. Most cards are usually delivered between 3 and 6 working days for standard delivery. Any associated costs will be clearly detailed at the checkout, and we will notify you of any charges (if applicable) before finalising your order. Please note that we retain the right to adjust delivery costs at any given time.
3. Dispatch cut off times
The cut off time for same day dispatch is 12pm. If you place your order after 12pm we will be unable to offer same day dispatch and these orders will be processed the next working day.
4. Delivery affected by external events
Unforeseen circumstances, whether natural (such as a pandemic or natural disasters) or man-made (including accidents, fires, explosions, industrial disputes, terrorist incidents, and import/export constraints), may potentially lead to delivery delays. Love From cannot be held responsible for delays that occur beyond our control. In the event of a significant delay caused by external factors beyond our control, we will offer you the option to cancel your order.
It is essential that you provide us with the necessary information to facilitate the supply of your products. Failure to do so may result in an additional charge for the extra work required to process your order. Please be aware that you are responsible for your goods from the moment we deliver them to your address.